Refund policy

Effective date: November 6, 2026

90-day money-back guarantee

If you're not happy with your first order of any Rosabella product, we'll refund it. This applies to your first one-time purchase or your first subscription order of each product.

  • Time limit: request your refund within 90 days of delivery.
  • Opened products are fine. You can try the product before deciding.
  • Return required: you must send the product back, even if it has been opened or partly used.
  • Return shipping: you pay for return shipping, including any return label we provide.
  • What's refunded: the price you paid for the product. Shipping and expedited shipping fees are not refunded.
  • Limit: one refund per product per customer.

What the guarantee does not cover

  • Subscription renewal orders (your second and later subscription deliveries).
  • Repeat purchases of a product you have already ordered before.
  • Products bought from Amazon, TikTok Shop or other retailers. Please contact the retailer you bought from.

How to request a refund

  1. Email help@tryrosabella.com with your order number and the product you'd like to return.
  2. We'll reply with return instructions and the return address.
  3. Ship the product back to us. Returns sent without contacting us first may not be accepted.

When you'll get your money

We process refunds within 10 business days of receiving your return. Refunds go back to your original payment method, and your bank may take up to 10 more business days to show the credit.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, email help@tryrosabella.com within 30 days of delivery with your order number and a photo. We'll send a replacement at no cost. You do not need to return the item.

Cancelling an order

You can cancel an order within 1 hour of placing it by emailing help@tryrosabella.com, at no charge. After 1 hour your order may already be in fulfillment and can't be cancelled, but it remains covered by this policy once delivered.

Exchanges

We don't offer direct exchanges. If your order is covered by the guarantee, you can return it for a refund and place a new order for the product you want.

International orders

Orders delayed, refused or held at customs are reviewed case by case. Customs duties and taxes are not refundable.

Changes to this policy

We may update this policy from time to time. The version in effect when you placed your order applies to that order.

Contact

help@tryrosabella.com · +1 914 768 1357 (7am–7pm ET, Monday–Friday)
Ambrosia Brands LLC, 525 Randall Ave, Ste 100, Cheyenne, WY 82001-2772