Privacy policy

Effective date: November 6, 2026

This Privacy Policy explains how Ambrosia Brands LLC ("Rosabella," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit tryrosabella.com and its subdomains, our checkout and landing pages, our customer portal at help.tryrosabella.com, or when you contact us, buy from us, or sign up for our emails or texts (together, the "Services").

Purchases made on Amazon, TikTok Shop or other third-party marketplaces are governed by those platforms' privacy policies.

1. Information we collect

Information you give us

  • Contact details: name, email address, phone number, shipping and billing address.
  • Order details: products purchased, order history, subscription settings, returns and refunds.
  • Payment information: payments are processed by our payment providers. We do not store full card numbers.
  • Account details: login email and password for the customer portal.
  • Communications: messages, emails, chats and calls with our customer support team.
  • Reviews and submissions: product reviews, ratings, photos and videos you submit.
  • Affiliate and creator applications: details you provide if you apply to promote Rosabella.

Information collected automatically

  • Device and usage data: IP address, browser and device type, operating system, pages viewed, links clicked, referring URL, and time spent on pages.
  • Approximate location derived from your IP address. We do not collect precise geolocation.
  • Cookies, pixels, SDKs and similar technologies (see Section 4).
  • Email and text engagement, such as whether you opened a message or clicked a link.

Information from third parties

  • Advertising and social media platforms, for example when you interact with our ads.
  • Analytics and attribution providers.
  • Payment processors and fraud-prevention services.
  • Affiliates and creators, when you buy through their link or code.

We do not ask for health or medical information, and we ask that you not send it to us. If you share it with customer support, we use it only to answer your question.

2. How we use your information

  • Process and deliver orders, subscriptions, returns and refunds.
  • Run your customer portal account, including pausing, skipping or cancelling subscriptions.
  • Provide customer support.
  • Send order, shipping and subscription messages.
  • Send marketing emails and texts where you have agreed to receive them.
  • Show you ads for Rosabella on other sites and apps, and measure how those ads perform.
  • Understand how people use the Services and improve our products, site and offers.
  • Publish reviews you submit.
  • Track and pay affiliate and creator commissions.
  • Prevent fraud, chargeback abuse and security incidents.
  • Comply with law, enforce our Terms of Service, and protect our rights.

3. How we disclose your information

  • Service providers that operate the Services for us, including store and checkout platforms (Shopify, Checkout Champ), email and SMS (Klaviyo), customer support (Richpanel), subscription management (Loop, SolvePath), reviews (Judge.me), attribution and analytics (Triple Whale), affiliate tracking (Social Snowball), payment processors, our fulfilment centre, and shipping carriers such as UPS and Cirro.
  • Advertising partners, including Meta, Google, TikTok and AppLovin, through pixels and similar tools on our site. Some US state laws treat this as a "sale" or "sharing" of personal information or as "targeted advertising." You can opt out (see Section 7).
  • Affiliates and creators, limited to what is needed to credit a sale to their link or code.
  • Legal and safety: when required by law, subpoena or court order, or to protect the rights, safety or property of Rosabella, our customers or others.
  • Business transfers: in connection with a merger, acquisition, financing, or sale of all or part of our business, personal information may be transferred to the buyer or successor.
  • With your consent or at your direction.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

4. Cookies, pixels and targeted advertising

We and our partners use cookies, pixels, SDKs and similar technologies to keep your cart, remember preferences, measure site performance, attribute sales, and show you Rosabella ads on other websites and apps. Partners include Meta, Google, TikTok, AppLovin, Triple Whale and Klaviyo.

You can:

Some browsers send "Do Not Track" signals. Because there is no common standard for them, we do not respond to Do Not Track signals.

5. Emails and texts

You can unsubscribe from marketing emails using the link in any email. You can stop marketing texts by replying STOP or by any other reasonable means of telling us, and we will honour your request within 10 business days. Our SMS Terms explain the text program. Order and account messages may still be sent after you opt out of marketing.

6. Sign-up discounts (Notice of Financial Incentive)

We sometimes offer a discount when you join our email or text list. To get it, you give us your email address or phone number. We reasonably estimate the value of that information as equal to the value of the discount offered, based on what we expect to earn from marketing to subscribers, minus our marketing costs. Joining is optional, and you can unsubscribe at any time. Offer details are in our Sign-Up Offer Terms.

7. Your privacy rights

Depending on where you live, including California, Colorado, Connecticut, Virginia, Texas, Oregon and other US states with privacy laws, you may have the right to:

  • Know what personal information we hold about you and get a copy.
  • Correct inaccurate information.
  • Delete your information.
  • Opt out of the sale or sharing of your information and of targeted advertising.
  • Not be discriminated against for exercising these rights.
  • Appeal our decision on your request.

We do not use personal information for profiling that produces legal or similarly significant effects, and we do not use sensitive personal information to infer characteristics about you.

How to make a request

  • Opt out of sale, sharing or targeted ads: Your Privacy Choices.
  • All other requests: email help@tryrosabella.com with "Privacy Request" in the subject line or call +1 914 768 1357.

We will verify your identity by matching information you give us with our records, usually your email address and a recent order. An authorised agent may make a request for you with your signed permission, and we may still ask you to verify your identity. We respond within 45 days, and may extend by another 45 days where the law allows, with notice.

Appeals. If we deny your request, you can appeal by replying to our decision or emailing help@tryrosabella.com with "Privacy Appeal" in the subject line. We will respond within the time the law requires. If you disagree with the outcome, you may contact your state Attorney General.

8. Additional information for California residents

In the past 12 months we have collected the categories below. We collect them from you, your device, and the third parties in Section 1, for the purposes in Section 2.

Category Examples Disclosed for business purposes to Sold or shared with
Identifiers Name, email, phone, address, IP address, online identifiers Service providers Advertising partners
Customer records Billing details, partial payment details Service providers, payment processors Not sold or shared
Commercial information Orders, subscriptions, returns Service providers Advertising partners
Internet activity Pages viewed, clicks, ad interactions Service providers Advertising partners
Approximate location City or region from IP address Service providers Advertising partners
Audio and electronic information Support chats, call recordings, review photos Service providers Not sold or shared
Inferences Product preferences Service providers Advertising partners
Sensitive personal information Portal login credentials Service providers Not sold or shared

We do not knowingly sell or share the personal information of consumers under 16. California residents may also request information about disclosures for third parties' direct marketing under California Civil Code §1798.83 by emailing help@tryrosabella.com.

9. Consumer health data

We do not collect health data through the Services. Residents of Washington, Nevada and other states with consumer health data laws can read our Consumer Health Data Privacy Notice.

10. Children

The Services are for adults 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, email help@tryrosabella.com and we will delete it.

11. How long we keep information

We keep personal information only as long as needed for the purposes in this policy. Order and payment records are kept for as long as tax, accounting and legal requirements apply, generally up to 7 years. Marketing data is kept until you unsubscribe or ask us to delete it, and support records for up to 3 years.

12. Security

We use reasonable administrative, technical and physical safeguards, and our payment providers are PCI-compliant. No system is completely secure, so we cannot guarantee the security of your information.

13. Customers outside the United States

We are based in the United States, and your information is processed and stored in the US and other countries where our service providers operate.

  • EU, UK and Switzerland. We process personal information to perform our contract with you (orders and subscriptions), based on our legitimate interests (site security, fraud prevention, improving the Services), with your consent (marketing and non-essential cookies), and to comply with law. You may have rights to access, correct, delete, restrict or object to processing, to data portability, and to withdraw consent at any time. Where required, international transfers rely on Standard Contractual Clauses or another approved safeguard. You may complain to your local data protection authority.
  • Canada. You may request access to and correction of your information, and withdraw consent to marketing, by emailing help@tryrosabella.com.
  • Australia. We handle personal information in line with the Australian Privacy Principles. You may request access to or correction of your information. If you are unhappy with how we handle a complaint, you may contact the Office of the Australian Information Commissioner.

14. Third-party sites and platforms

The Services link to third-party sites and platforms, including social media and marketplaces. Their privacy practices are their own, and we encourage you to read their policies.

15. Changes to this policy

We may update this policy from time to time. We will post the new version here with a new effective date, and for material changes we will give additional notice, such as an email or a site banner.

16. Contact us

Ambrosia Brands LLC
525 Randall Ave, Ste 100
Cheyenne, WY 82001-2772
Privacy requests: help@tryrosabella.com (subject line "Privacy Request")
Customer support: help@tryrosabella.com
Phone: +1 914 768 1357 (7am–7pm ET, Monday–Friday)