Cancellation policy
Effective date: November 6, 2026
This policy explains how Rosabella subscriptions work and how to change or cancel them. It forms part of our Terms of Service.
How subscriptions work
When you choose "Subscribe" at checkout, you agree to receive the product at the delivery interval you select, and to be charged automatically for each delivery at the subscription price shown at checkout. Your subscription renews automatically at that interval until you cancel.
Before you complete your purchase, checkout shows the price, how often you'll be charged, and how to cancel, and asks you to confirm that you agree to the recurring charges.
Billing
Each renewal is charged on its scheduled billing date to the payment method on file. If a charge fails, we may retry it, contact you to update your payment details, and pause shipments until payment goes through. If we change your subscription price, we will tell you in advance.
Managing your subscription
Log in to your customer portal at help.tryrosabella.com to:
- Pause your subscription;
- Skip an upcoming delivery;
- Update your payment method or shipping address;
- Cancel your subscription.
How to cancel
You can cancel at any time:
- Online: in your customer portal at help.tryrosabella.com. Your cancellation takes effect as soon as you see the cancellation confirmation screen.
- By email: at help@tryrosabella.com. Email cancellations are processed manually and take effect when we send you a cancellation confirmation.
You never need to call us to cancel.
Cancellation deadline: to stop your next charge, you must cancel at least 24 hours before your next billing date. If you cancel after a renewal has been charged, that order will ship and no further charges will be made.
Refunds on subscription orders
Your first subscription order of each product is covered by our 90-day money-back guarantee. Renewal orders are not covered by the guarantee. If a renewal order arrives damaged, defective or incorrect, contact us and we'll replace it at no cost. Full details are in our Refund Policy.
Contact
help@tryrosabella.com · +1 914 768 1357 (7am–7pm ET, Monday–Friday)
Ambrosia Brands LLC, 525 Randall Ave, Ste 100, Cheyenne, WY 82001-2772
