Shipping policy
Effective date: November 6, 2026
Processing
Orders ship the next business day after they're placed. Orders placed on a weekend or U.S. holiday ship the following business day. You'll get a tracking email as soon as your order ships.
U.S. shipping
| Option | Price | Carrier |
|---|---|---|
| Standard | Free on orders over $50, otherwise shown at checkout | UPS, Cirro or another carrier |
| Expedited | $9.95 | UPS |
Standard orders usually arrive within 3–7 business days after shipping. Expedited orders arrive faster; the estimated delivery time is shown at checkout.
PO boxes and military addresses
We can ship standard orders to PO boxes and APO/FPO addresses, though delivery may take longer. Expedited shipping isn't available to these addresses.
International shipping
We ship to most countries. Delivery times vary by destination. Customers are responsible for any customs duties, taxes and import fees charged by their country. Orders may be held by customs, which can cause delays outside our control. Orders delayed, refused or held at customs are reviewed case by case.
Address changes
Please check your shipping address carefully at checkout. You can change it within 1 hour of placing your order by emailing help@tryrosabella.com. We're not responsible for orders shipped to an incorrect address you provided.
Delivered but not received
If tracking shows your order as delivered but you can't find it:
- Check with neighbors, your building's mailroom and around your property.
- Wait 48 hours, because carriers sometimes mark packages as delivered early.
- If it still hasn't arrived, email help@tryrosabella.com within 14 days of the delivery scan.
We'll open an investigation with the carrier. If the carrier can't locate your package, we'll reship or refund your order once per customer, at our discretion. For repeat claims, we may require signature confirmation on future orders.
Damaged in transit
If your order arrives damaged, see the damaged items section of our Refund Policy.
Holiday shipping
During busy holiday periods, carriers may take longer to deliver. We post holiday ordering cut-offs on our website each season.
Contact
help@tryrosabella.com · +1 914 768 1357 (7am–7pm ET, Monday–Friday)
Ambrosia Brands LLC, 525 Randall Ave, Ste 100, Cheyenne, WY 82001-2772
